First-Class Mobility Products at Our Covid safe Showroom in Yorkshire
Mobility
Make the most of the outdoors and get around on a mobility scooter from Ebor Mobility. Our state-of-the-art mobility products can be delivered to all corners of the country. Call us today to find out more.
About Us
Re-enable your life with high-quality mobility products and daily living aids provided by Ebor Mobility. We supply new and refurbished mobility scooters, wheelchairs and stairlifts to clients throughout the country, while proficiently servicing and repairing them, too. Backed by more than ten years of experience, our family-run business takes great pride in assisting our customers while also maintaining competitive prices.
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GDPR: What We Do with Your Information
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. We also use your information to set up insurance, warranties etc, with our preferred insurance provider, Mark bates LTD, their website and contact details are available here: https://markbatesltd.com/.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We will only contact you for the reason of arranging, confirming delivery, or clarifying your exemption status. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.Withdrawing Your Consent
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at optout@ebormobility.co.uk or mailing us at: 100 Moor End, Holme Upon Spalding Moor, YO43 4DR.Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.Payment
All direct payment gateways adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.Third-Party Services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored in multiple layers for added security. We use 256 bit database encryption, AES-256 encryption and 2048 bit public/private keys to secure your data. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.Cookies
We do not store cookies on our website at this time.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.Direct Marketing
Marketing by other companies. We may share your details with manufacturing suppliers of new and prescriptive products, including illnesses. This will for informational and product selection purposes only and will not be used for marketing.Data Processors
No personal financial information is shared, and all links are encrypted and secure. Your data is covered by our privacy policy and terms and conditions: data storage, length of storage and data destruction terms will also apply. We only record your data to comply with UK HMRC legislation, it is additionally stored on our accountants servers which are encrypted and are secure. Their policy is available via http://www.dahaccountancy.com.Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at compliance@ebormobility.co.uk [Re: Privacy Compliance Officer].
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Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01904 595578 or write to us at Ebor Mobility Complaints Dept, Unit 17/2 Skiff lane Ind. Est , Holme Upon Spalding Moor, Yo434BB or email us at Enquiries@ebormobility.co.uk and we aim to respond within 7 days of receiving your complaint and where possible,will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsmanfor dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209
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Returns Policy
Product Choice
If you feel you require advice or guidance on your product selection then please call our customer service team on 07538 095431.
Delivery
Depending on the product(s) that you have selected you will either receive your product by Pallex(tm) or Hermes(tm), our national courier partners. In the case of scooters and powerchairs it will be delivered at a mutually agreed time by one of our trained engineers or by Pallex(tm). If for any reason you are unhappy with the parcel you receive (i.e. the box or package is damaged) please refuse delivery of the item and contact our customer services team, on 07538 095431, who will arrange for a replacement item to be sent.
Seven-Day Delivery RETAIL ITEMS ONLY
We endeavour to process all payments and orders within one full working day, leaving six remaining working days for shipment of goods and delivery to your chosen address. Our standard shipment time is five to seven days for none mobility products. If you do require next-day delivery please contact our customer services team after placing your order on 07538 095431. In peak months the delivery schedule estimate above may be affected by factors outside of our control, but we will keep you informed at every step.
This may exclude products which are delivered by our trained engineers or products specifically bought or Bespoke items manufactured to order. For further information please contact our customer services team on 07538 095431. If an incorrect delivery address is supplied or you are not available to receive your product(s) at the agreed delivery time, a redelivery charge of up to £75.00 may apply.
Returns and Refunds RETAIL ITEMS ONLY
In accordance with the Distance Selling Regulations, Ebor Mobility gives customers a cooling-off period of 14 days, after the delivery date, in which orders can be returned. Upon receipt of the goods, if you need to return or exchange the product(s) you will be personally responsible for return delivery and any associated costs. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your non-mobility products please contact our refunds and exchanges department, on 07538 095431 between Monday and Friday at 9:00 a.m. to 5:00 p.m., who will note down your request and action accordingly.
Any returned product(s) must be complete and where possible returned with their original outer packaging. You have a statutory duty to take reasonable care of the goods whilst they are in your custody and control. Where necessary Ebor Mobility reserves the right to pursue costs in relation to any damage on returned goods where it is deemed that you have not taken reasonable care of the product. This may include the cost of parts, materials, packaging, labour, and any subsequent loss to Ebor Mobility where we deem that reasonable care has not been taken. Any made-to-order or “bespoke” items are exempt from the 14 day cooling-off period, and as such we reserve the right to refuse the return or charge a fee to cover the costs of manufacture. For further information, please feel free to contact the refunds and exchanges department on 07538 095431.
Cancellations
We work hard to see that our products are dispatched quickly. If you cancel your order after it has already been dispatched we will consider it a return and the above policies apply. Any cancellation made before the product is dispatched will be eligible for a full refund.
Payments
Ebor Mobility accepts payments through cheque, postal order, over the telephone, by cash, or by PayPal(tm). All orders are processed by our customer service agents who are fully compliant with both Data Protection and Computer Misuse Acts. All orders from outside the UK mainland will be subject to a postage and package charge, which will be detailed to the customer prior to the shipment of goods. All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party. This data is securely destroyed after use.
Ebor Mobility accepts the following credit and debit card payment methods: Visa(tm), MasterCard(tm), Maestro(tm), Switch(tm), Solo(tm), JCB(tm), American Express(tm), Delta(tm), and Visa Electron(tm). Ebor Mobility accepts payments via PayPal(tm) to enquiries@ebormobility.co.uk. Please include delivery address and product details whilst paying using this method. Where cheques are used for payment they should be made payable to “Ebor Mobility”. Please allow five working days from the date of receipt to enable the cheque to clear before the shipment of goods.
Product Specifications
Ebor Mobility has taken steps to ensure that all the product information featured on this website is accurate and up-to-date. However, the product specifications contained on this website are for information purposes only, as products are continually updated. Ebor Mobility reserves the right to change the product specifications at any time without notice. Therefore all product specifications should be confirmed with the respective manufacturers.
Privacy
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party. No financial details will be stored by Ebor Mobility.
VAT Exemption
Individuals who are chronically sick or disabled, and whose products are for personal use, along with all charities where the product(s) are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption. The majority of Ebor Mobility prices do not include VAT, unless otherwise clearly stated. Provided the “VAT exempt” checkboxes are ticked, along with stating the condition whilst checking out your order, VAT will not be added unless a particular product has compulsory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our order process. Should you have any queries please contact our customer service team on 07538 095 431.
Guarantee
Ebor Mobility Guarantee is for Parts only and is on a RETURN TO BASE Basis , i.e does not cover labour or callout charge. Where you cannot return the item to be repaired a callout fee and labour costing will be quoted before any diagnosis or repair work is carried out.
Manufacturer warranties and Ebor Mobility Guarantee do not affect your consumer rights.
Our warranty does not cover items used outside of the UK mainland and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost.
Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses - as opposed to business uses - of the product. If there are multiple users of the product then we would not cover any product faults.
Please note that if you have made any modifications to the product then this invalidates the manufacturer's warranty and Ebor Mobility`s guarantee.The majority of our products are guaranteed for 12 months by the manufacturer. However, some products are guaranteed for longer. If any problems are experienced with the product(s), please contact our customer service team on 01904 595578 or alternatively email us at enquiries@ebormobility.co.uk. We recommend that if you are unsure about any of the terms and conditions relating to purchasing goods through our website, eBay(tm), Preloved(tm), Facebook(tm), or even from the showroom, that you seek independent advice before making a purchase
£50 Discount voucher with the purchase of a Hi-Viz Bag to be Redeemed on ANY purchase over £500
Ebor Mobility is an appointed representative of Mark BatesLtd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised and regulated by the Financial Conduct Authority. Number: 308390.